An exception queue
Trips that need attention take priority. Each exception includes a reason, an owner and a review status.
Logistics operations interface
Morrowlane
A transport operations interface. Dispatchers see delayed shipments, investigate exceptions and assign the next action to a responsible colleague.
Open English prototype
The idea
A dispatcher’s workspace
A late badge is not enough to act on. Dispatchers need to identify the cause, contact the owner and record a decision before moving to another shipment.
The exception queue connects routes and shipment details. Assignments, statuses and notes remain in place when switching between shipments.
- Audience
- Logistics operators, carrier managers and supply-chain leaders.
- My role
- Structure, UX/UI, art direction, frontend
- Format
- Working frontend prototype
Design decisions
Handling a delayed shipment
Evidence behind a warning
Expected delay and specific warning reasons accompany the risk score: terminal dwell, an exposed connection or missing documents.
A decision for each shipment
The owner, status and note belong to a specific shipment. Switching to another record and back retains those changes.
Interactive prototype
Resolve a shipment exception
Try the main interactions using fictional data.
Shipments and risk scores are fictional. Decisions remain in the open tab and can be downloaded as text. There are no carrier connections, authentication or predictive services.